Terms and Conditions

Physical verification of the material is only possible when it reaches to our workshop. 

All Software's and Data are of client responsibility, please backup all the data before submitting for repair. 

All repairs of Laptop / Desktop / Phones / Macbook / iPad's are warranted for 90 days from date of Closed Call. 

This warranty applies only to those items which were found defective and repaired, it does not apply to products in which no defect was found and returned as is or merely recalibrated. Out of warranty products may not be capable of being returned to the exact original specifications or dimensions. NZ Electronics Repair warranty, however, does not apply to defects resulting from any action of the customer, including but not limited to mishandling, physical damage, water damage, improper interfacing, operation outside of design limits, repair by someone other than NZ Electronic Repair. This warranty is VOID if the unit shows evidence of any misuse or mishandling. 

Payment: Full payment is strictly due on collection of your device.

In-Store Cameras and Accessing Data on Customer Devices: In-Store cameras are used to assist in loss prevention and to protect the valuable internal and customer belongings while you are in the store. As part of our required diagnostic testing, certain applications containing customer data (such as camera, dial pad and messaging applications), may need to be accessed to thoroughly test the device’s functionality.

Repair Time and Delivery:  Repair estimate of the parts are suspected, in case during repair if we find some other problems will be treated as a new problem, we will intimate the same then processed.NZ Electronic Repair will make reasonable efforts to deliver repaired equipment within the estimated time of delivery, but does not guarantee that a repair will be completed within a specific period of time. NZ Electronic Repair shall not be liable for any failures or delay in service due to any cause beyond its control.


Replacement Parts: You recognize that NZ Electronic Repair is an independent, third party repair company not affiliated with any original manufacturer. Like any repair provider outside the original manufacturer, NZ Electronic Repair does not always have access to original equipment manufacturer (OEM) parts. You recognize that after any service is performed, the damaged parts that are replaced during service become property of NZ Electronic Repair.

Liquid Damage Diagnostic and Board Cleaning Service: You understand that due to the nature of liquid damage, a device that may arrive in “working” or "partially working" condition with liquid damage present, may not work after the diagnostic is performed. Liquid causes corrosion and rust on many components which can result in reduced device functionality after disassembly and re-assembly. You understand that if the liquid damage motherboard cleaning service resolves all device issues, then customer will be responsible for the liquid damage motherboard cleaning fee stated on the work order.

 When the repair process has begun after the signing of the work order associated with repair, the customer has consented to this policy and all its attributes.